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সিটিজেন চার্টার

MYcªRvZš¿x evsjv‡`k miKvi

Dc‡Rjv wbev©nx Awdmv‡ii Kvhv©jq

`xwNbvjv, LvMovQwo cve©Z¨ ‡Rjv

wmwU‡Rb PvUv©i

bvMwiK mb‡`i KvVv‡gv

 

µwgK bs

†mevi bvg

cÖ‡qvRbxq mgq(N›Uv/w`b/gvm)

cÖ‡qvRbxq KvMRcÎ

cÖ‡qvRbxq KvMRcÎ cÖvwßi ¯’vb

wd/PvR©(UvKv Rgv`v‡bi †KvW/LvZ I KLb cÖ`vb Ki‡Z n‡e Zv D‡jøL Ki‡Z n‡e)

`vwqZ¡cÖvß Kg©KZv©i bvg, c`we, evsjv`‡ki †KvW, †Rjv/Dc‡Rjv †KvWmn †Uwj‡dvb b¤^i, B-‡gBj)

DaŸ©Zb Kg©KZv©/hvi Kv‡Q Avcxj Kiv hv‡e (Kg©KZv©i c`we/ evsjv‡`‡ki †KvW. †Rjv/Dc‡Rjv †KvWmn †Uwj‡dvb b¤^i. B-‡gBj)

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01

¯’vqx evwm›`vi mb`

3-5 w`b

1| Av‡e`b (Dc‡Rjv wbev©nx Awdmvi eivei)

2| cvm‡cvU© mvB‡Ri mZ¨vwqZ Qwe-01 Kwc

3| Rb¥ mb` mZ¨vwqZ- 01 Kwc

4| †nWg¨vb cÖwZ‡e`b mZ¨vwqZ -01 Kwc

5| BDwc †Pqvig¨vb KZ…©K cÖ`Ë RvZxqZv mb`

6| RvZxq cwiPq cÎ mZ¨vwqZ -01 Kwc

7| A-DcRvZxq‡`i †ÿ‡Î ‡iKWx©q Rwgi KvMR (wbR/bvgxq /wcZvi bvgxq/gvZvi bvgxq/¯^vgx,/¯¿xi bvgxq) mZ¨vwqZ 1 cÖ¯’ (D‡jøwLZ Kv‡ivi bv‡g †iKW©xq Rwg bv _vK‡j mswkøó BDwbq‡bi †Pqvig¨vb/‡gŠRv ‡nWg¨v‡bi wbKU n‡Z miKvix Lvm RvqMvq emevm K‡ib g‡g© c„_Kfv‡e my¯úó) cÖZ¨qbcÎ|

8| gwnjv‡`i †ÿ‡Î ˆeevwnK m~‡Î G †Rjvi ¯’vqx evwm›`v n‡j Zvi ¯^vgx/k¦ïi/kvïwoi bvgxq Rwgi KvMRcÎ

1|  mswkøó BDwc †Pqvig¨vb

2| mswkøó †gŠRv †nWg¨vb

3| mswkøó  mnKvix Kwgkbvi (f~wg) Awdm

.

‡KvU© wd-20 UvKv

 

Dc‡Rjv wbe©vnx Awdmvi, `xwNbvjv, LvMovQwo cve©Z¨ †Rjv

evsjv`‡ki †KvW, †Rjv/Dc‡Rjv †KvW-05.42.4643

‡Uwj‡dvb b¤^i-0371-81010

B‡gBj-unodighinala@mopa.gov.bd

‌‡Rjv cÖkvmK, LvMoQwo cve©Z¨ †Rjv

†KvW-05.42.4600

‡Uwj‡dvb b¤^i-0371-61810

B‡gBj-dckhagrachari@mopa.gov.bd

02

DËivwaKvi mb`cÎ

07 w`b

1| Av‡e`b (†Rjv cÖkvmK eivei)

2| †gŠRv cÖav‡bi cÖwZ‡e`b

3| BDwc †Pqvig¨v‡bi cÖwZ‡e`b

4| cvm‡cvU© mvB‡Ri mZ¨vwqZ Qwe

5| RvZxq cwiPq cÎ (cÖ‡Z¨‡Ki)

6| g„Z e¨w³i/e¨w³bxi g„Zy¨ mb`cÎ

1|  mswkøó BDwc †Pqvig¨vb

2| mswkøó †gŠRv †nWg¨vb

 

†KvU© wd-20 UvKv

-H-

-H-

 

                                                                                                                                         

                                                                                                                                                                                      Pjgvb cvZv-02

 

 

 

cvZv-2

 

 

03

‡RvZ cviwgU

10-15 w`b

1|  Av‡e`b  (wbav©wiZ di‡g †Rjv cÖkvmK eivei)

2| mnKvix Kwgkbi( f~wg)Gi cÖwZ‡e`b

3| †iÄ Kg©KZv©i cÖwZ‡e`b

4| †RvZ gvwjK, †iÄ Kg©KZv©, mnKvix Kwgkbvi (f~wg) I Dc‡Rjv wbev©nx Awdmvi Gi Dcw¯’wZ‡Z m‡iRwgb Z`šÍ cÖwZ‡e`b

 

1| mnKvix Kwgkbvi (f~wg)

2| eb wefvM

3| †Rjv I Dc‡Rjv cÖkvmb

 

†KvU© wd-20 UvKv

Dc‡Rjv wbe©vnx Awdmvi, `xwNbvjv, LvMovQwo cve©Z¨ †Rjv

evsjv`‡ki †KvW, †Rjv/Dc‡Rjv †KvW-05.42.4643

‡dvb-01550604522

B‡gBj-unodighinala@mopa.gov.bd

‌‡Rjv cÖkvmK, LvMoQwo cve©Z¨ †Rjv

†KvW-05.42.4600

‡Uwj‡dvb b¤^i-0371-61810

B‡gBj-dckhagrachari@mopa.gov.bd

04

¸”QMÖvg †ikb KvW©

01 gvm

1| Av‡e`b (†Rjv cÖkvmK eivei)

2| Iqvwik m~‡Î n‡j Iqvwik bvg

3| g„Zz¨ mb`

4| bv`vex bvgv

5| Av‡e`bKvixi RvZxqZv mb`

6| Av‡e`bKvixi Rb¥ wbeÜb mb`

7| Av‡e`bKvixi RvZxq cwiPq cÎ

8| Z`šÍ Kg©KZv©i cÖwZ‡e`b

9| Dc‡Rjv ¸”QMÖvg KwgwUi mfvi Aby‡gv`b

10| †Rjv cÖkvmK n‡Z eivÏ cÖvwß mv‡c‡ÿ cÖKí †Pqvig¨v‡bi gva¨‡g †ikb weZiY

1| mswkøó BDwbqb cwil‡`i †Pqvig¨vb

2| mswkøó Z`viwK Kg©KZv©

3| mswkøó cÖKí †Pqvig¨vb

 

†KvU© wd-20 UvKv

 

 

 

 

-H-

 

 

 

-H-

5

‡c‡Uªvwjqvg(c¨vKW c‡q›U) jvB‡mÝ msµvšÍ

01 gvm

1|  Av‡e`b (‡Rjv cÖkvmK eivei)

2| cÖ¯ÍvweZ mvBU cøvb|

3| †j-AvDU cøvb|

4| cÖ¯ÍvweZ RvqMv/‡`vKv‡bi gvwjKvbv msµvšÍ ˆea KvMRcÎ|

5| AwMœ wbev©c‡Yi AvaywbK e¨e¯’v|

6| e¨vsK m”QjZvi mb`cÎ|

7|cvm‡cvU© mvB‡Ri mZ¨vwqZ Qwe-01 Kwc|

8| Rb¥ mb` mZ¨vwqZ- 01 Kwc|

9| BDwc †Pqvig¨vb KZ…©K cÖ`Ë RvZxqZv mb`|

10| RvZxq cwiPq cÎ-01 Kwc 11| †UªW jvB‡mÝ|

12| FYg~³ mb`cÎ|

13| AvqKi msµvšÍ cÖZ¨qb cÎ|

 

1| BDwbqb cwil` †Pqvig¨vb

2| dvqvi mvwf©m wefvM

3|  e¨vsK

4| RvZxq ivR¯^ †evW©

5| mnKvix Kwgkbvi(f‚wg) Awdm|

†KvU© wd-20 UvKv

 

 

 

 

-H-

 

 

 

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cvZv-3

 

06

wewea e¨emvwqK jvB‡mÝ

07 w`b

1|  wbav©wiZ di‡g Av‡e`b (‡Rjv cÖkvmK eivei)

2| cvm‡cvU© mvB‡Ri mZ¨vwqZ Qwe-01 Kwc |

3| Rb¥ mb` mZ¨vwqZ- 01 Kwc |

4| BDwc †Pqvig¨vb KZ…©K cÖ`Ë RvZxqZv mb`|

5| RvZxq cwiPq cÎ-01 Kwc

6| †UªW jvB‡mÝ|

7|cÖ¯ÍvweZ RvqMv/‡`vKv‡bi gvwjKvbv msµvšÍ ˆea KvMRcÎ|

8| AwMœ wbev©c‡Yi AvaywbK e¨e¯’v (we‡kl †ÿ‡Î cÖ‡hvR¨)|

9| e¨vsK m”QjZvi mb`cÎ (we‡kl †ÿ‡Î)|

10|AvqKi msµvšÍ cÖZ¨qb cÎ (we‡kl †ÿ‡Î)|

1| BDwbqb cwil` †Pqvig¨vb

2| dvqvi mvwf©m wefvM

 3|  e¨vsK

4| RvZxq ivR¯^ †evW©

5| †Rjv I Dc‡Rjv cÖkvmb

†KvU© wd-20 UvKv

Dc‡Rjv wbe©vnx Awdmvi, `xwNbvjv, LvMovQwo cve©Z¨ †Rjv

evsjv`‡ki †KvW, †Rjv/Dc‡Rjv †KvW-05.42.4643

‡dvb-01550604522

B‡gBj-unodighinala@mopa.gov.bd

‡Rjv cÖkvmK, LvMoQwo cve©Z¨ †Rjv

†KvW-05.42.4600

‡Uwj‡dvb b¤^i-0371-61810

B‡gBj-dckhagrachari@mopa.gov.bd

07

GwmW jvB‡mÝ

07 w`b

1|  wbav©wiZ di‡g Av‡e`b (‡Rjv cÖkvmK eivei)

2| cvm‡cvU© mvB‡Ri mZ¨vwqZ Qwe-01 Kwc |

3| Rb¥ mb` mZ¨vwqZ- 01 Kwc |

4| BDwc †Pqvig¨vb KZ…©K cÖ`Ë RvZxqZv mb`|

5| RvZxq cwiPq cÎ-01 Kwc|

6| †UªW jvB‡mÝ|

7|cÖ¯ÍvweZ RvqMv/‡`vKv‡bi gvwjKvbv msµvšÍ ˆea KvMRcÎ|

8| AwMœ wbev©c‡Yi AvaywbK e¨e¯’v|

1| BDwbqb cwil` †Pqvig¨vb

2| dvqvi mvwf©m wefvM

3| †Rjv I Dc‡Rjv cÖkvmb

 

†KvU© wd-20 UvKv

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-H-

 

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fviZ cÖZ¨vMZ DcRvZxq kiYv_x©‡`i †ikb weZiY I †R Gm Gm m`m¨‡`i †ikb weZiY

3-5w`b

 

 †Rjv cÖkvmK n‡Z Lv`¨k‡m¨i Dc-eivÏcÎ

 

    †Rjv I Dc‡Rjv cÖkvmb

-

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‌-H-

 

09

ADcRvZxq kibv_x©‡`i †ikb weZiY

3-5w`b

†Rjv cÖkvmK n‡Z Lv`¨k‡m¨i Dc-eivÏcÎ

  

    †Rjv I Dc‡Rjv cÖkvmb

-

-H-

‌-H-

 

 

 

W. †gvnv¤§` knx` †nv‡mb †PŠayix

Dc‡Rjv wbe©vnx Awdmvi

`xwNbvjv

LvMovQwo cve©Z¨ †Rjv